I am excited to announce the availability of AWS Key Management Service (AWS KMS) External Key Store. Customers who have a regulatory need to store and use their encryption keys on premises or outside of the AWS Cloud can now do so. This new capability allows you to store AWS KMS customer managed keys on…
Month: November 2022
5 steps for transforming customer experience with Dynamics 365
As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a consumer too. Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a…
Introducing VPC Lattice – Simplify Networking for Service-to-Service Communication (Preview)
Modern applications are built using modular and distributed components. Each component is a service that implements its own subset of functionalities. To make these services communicate with each other, you need a way to let them discover where they are, authorize access, and route traffic. When troubleshooting issues, you need to keep communication configurations under…
The right work assignment method can improve agent satisfaction and utilization
As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer Service can help. Choose the right assignment method to prioritize agents when multiple agents satisfy a…
Lexus Unveils Installation by Suchi Reddy, Shaped by Air, at ICA Miami | Lexus | Global Newsroom
PLANO, TX (November 29, 2022)―Today, Lexus unveiled Shaped by Air at the Institute of Contemporary Art, Miami (ICA Miami), presenting a vision by acclaimed New York-based artist and architect Suchi Reddy, founder of Reddymade Architecture and Design, that draws inspiration from the Lexus Electrified Sport’s quality of being “shaped by air.” Reddy’s ethereal installation―her first…
New – Announcing Automated Data Preparation for Amazon QuickSight Q
In this post that was published in September 2021, Jeff Barr announced general availability of Amazon QuickSight Q. To recap, Amazon QuickSight Q is a natural language query capability that lets business users ask simple questions of their data. QuickSight Q is powered by machine learning (ML), providing self-service analytics by allowing you to query…
AWS Verified Access Preview — VPN-less Secure Network Access to Corporate Applications
Today, we announced the preview of AWS Verified Access, a new secure connectivity service that allows enterprises to enable local or remote secure access for their corporate applications without requiring a VPN. Traditionally, remote access to applications when on the road or working from home is granted by a VPN. Once the remote workforce is…
New Amazon EC2 Instance Types In the Works – C7gn, R7iz, and Hpc7g
We are getting ready to launch three new Amazon Elastic Compute Cloud (Amazon EC2) instance types and I am happy to be able to give you a sneak peek at them today. C7gn Instances are designed for your most demanding network-intensive workloads: network virtual appliances (firewalls, virtual routers, load balancers, and so forth), data analytics,…
New General Purpose, Compute Optimized, and Memory-Optimized Amazon EC2 Instances with Higher Packet-Processing Performance
Today I would like to tell you about the next generation of Intel-powered general purpose, compute-optimized, and memory-optimized instances. All three of these instance families are powered by 3rd generation Intel Xeon Scalable processors (Ice Lake) running at 3.5 GHz, and are designed to support your data-intensive workloads with up to 200 Gbps of network…
New – ENA Express: Improved Network Latency and Per-Flow Performance on EC2
We know that you can always make great use of all available network bandwidth and network performance, and have done our best to supply it to you. Over the years, network bandwidth has grown from the 250 Mbps on the original m1 instance to 200 Gbps on the newest m6in instances. In addition to raw…