Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. With general availability on July 1, this standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their……

Celebrating Pride and ‘Radical Joy’

In the face of adversity, the ability to continue to move forward, inspire and spark change is something to celebrate. Even small change is hugely meaningful because progress often comes from small steps of affirmation, resistance and perhaps, even most importantly, celebration. That’s why the LGBTQIA+ communities at Microsoft centered our 2024 Pride campaign on……

Microsoft’s Datacenter Community Pledge: To build and operate digital infrastructure that addresses societal challenges and creates benefits for communities

In the span of just one year, we’ve witnessed a remarkable acceleration in AI adoption, opening a new frontier of innovation, discovery and solutions. This surge in AI is not just about technological advancement; it’s about harnessing the potential to promote innovation, tackle some of societies’ largest challenges and change lives for the better. Microsoft’s……