Year: 2022

Today, Microsoft announced it has acquired Lumenisity® Limited, a leader in next-generation hollow core fiber (HCF) solutions. Lumenisity’s innovative and industry-leading HCF product can enable fast, reliable and secure networking for global, enterprise and large-scale organizations. The acquisition will expand Microsoft’s ability to further optimize its global cloud infrastructure and serve Microsoft’s Cloud Platform and…

From automating work orders to leveraging mixed reality, Microsoft Dynamics 365 Field Service continues to evolve to meet the growing changes of field operations and support seamless collaboration. Quality service is crucial to organizations remaining resilient despite uncertainty. Employees are working from remote or distributed locations, reducing the amount of personalized interaction. Customers are demanding…

Templates are a fast and easy way to send consistent, professional, preformatted email messages. They’re a time-saving feature that agents love—except when they forget the name of a template or have so many that quickly finding the right one becomes a challenge. Fortunately, Microsoft Dynamics 365 Customer Service now makes it easier to search your…

An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emailing customers. Each agent has a distinctive style, however, and enforcing a standard pattern can be a challenge. With two new features in Microsoft Dynamics 365 Customer Service, you can create signatures for your agents…

90 percent of companies say their existing systems for tracking customer journeys need improvement. In today’s customer-centric world, customer data is a critical part of a company’s ability to serve up personalized, relevant experiences. Post-sale, data plays an equally critical role in providing customer service teams with the tools they need to provide speedy service,…

The recent announcement by the U.S. Department of Defense (DoD) selecting Microsoft among the cloud service providers to support its Joint Warfighting Cloud Capability (JWCC) contract is a significant milestone in the department’s goal to establish an enterprise-level tactical cloud. With the announcement, Microsoft will help deliver mission-critical 21st century technology to our nation’s service…