Increase your supply resilience with multisourcing in Supply Chain Management

For many years, companies have based their supply chain strategy on lowering costs and increasing efficiency. Often this resulted in relying on one supplier for important subcomponents, sometimes based offshore where labor is cheaper. During the pandemic, the world discovered that “lower costs and increase efficiency” is not a resilient strategy. A single supplier represents…

Add voicemail to your call queue management

Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when a direct call to an agent goes unanswered. Group and individual call queue management When customers…

Toyota Yaris History: Our super supermini

The Toyota Yaris had a tough act to follow as a successor to the highly regarded Starlet supermini, so the new model was resolutely modern in appearance and application of the latest technologies. Developed for a global audience, the platform and major components of Yaris were all-new and capitalised on the prevailing trends for downsizing…

Small business solutions of the season

Prepare for the new year with resources, trainings and deals from Microsoft Store  For many, the holidays bring quality time with loved ones, delicious seasonal treats and nostalgic traditions. The backbone of many of these festivities are a vibrant network of small businesses, such as local bakeries, florists and retailers, that make up 89% of…

Manifest V3 and Microsoft Edge Add-ons

The Microsoft Edge Add-ons ecosystem continues to evolve and invest in building the right value across the board, for our users, our developers and for Microsoft Edge. Back in October 2020, we announced that Microsoft Edge Add-ons will support the changes proposed as part of Manifest Version 3 or MV3. Subsequently, Microsoft Edge Add-ons stopped…